Export workspace data

Workspaces on paid plans can download a complete copy of their data at any time. The export runs in the background and produces a ZIP archive in the Slack export layout, so common import tools can read it directly.

What is included

• Every public and private channel, with member lists.
• Every message in those channels, including thread replies, reactions, and mentions.
• All workspace users, with display names, roles, and profile information.
• File attachments as metadata: name, type, size, and checksum.

What is not included

• Direct messages. They are never part of an export.
• Deleted messages and deleted channels.
• The contents of uploaded files and avatars. Only the metadata is included.

Request an export

1. Open the workspace dashboard on the HansaChat website.
2. Find your workspace and choose Export data.
3. Select Request export.

Each workspace can request one export per day.

The export is prepared in the background. For larger workspaces this can take a few minutes. You can wait on the page, or close it — you receive an email as soon as the archive is ready.

Download the archive

1. Open the workspace dashboard and choose Export data.
2. Find your export under Export history.
3. Select Download archive.

Each archive stays available for download for seven days. After that, the file is deleted and you can request a fresh export at any time.

Import the archive into another tool

The archive follows the Slack export layout: users.json for members, channels.json for channels, and one JSON file per channel and day for messages. A README.txt inside the archive describes all fields.

Tools with a Slack import can usually read it directly, for example:

• Mattermost: System Console → Import → Slack.
• Rocket.Chat and Zulip: their importers accept Slack export archives.

If your target tool expects a different format, the JSON files can be converted with a script — the field mapping is documented in the archive's README.

Data protection note

An export contains personal data of your workspace members, such as names, email addresses, and message content. Store the archive securely and delete it when you no longer need it.