Reports capture anything that disturbs the operation: locked doors, damage, missing supplies, broken equipment or customer complaints.
Create a report
Everyone with site access reports issues — from a shift (Report issue) or from the site:
| Field | Meaning |
|---|---|
| Category | Access, Damage, Supplies, Equipment, Customer complaint, Other |
| Priority | Low, Normal, High |
| Description | What happened (required) |
| Reference | Optional: area, shift and checklist step |
| Photos | Optional — upload as usual against the storage limit |
States and handling
- Open → In progress → Resolved.
- Site supervisors assign a responsible person and resolve with a resolution note (required). Actor and time are recorded.
- Reopening is possible at any time; earlier decisions stay visible.
- Important: a report never automatically completes a checklist step or a shift — both stay separate. A blocked step stays blocked until somebody resolves it.
Who sees what
Reports are site-scoped: only people with access to that site see them. Supervisors see the open reports of their sites in Operations.