Cleaners do not need a company email. Two routes lead into the workspace without email:
Route 1: phone number
- The site lead assigns the person to the site (see Customers, sites and areas).
- The person opens the workspace address, chooses Sign in with phone and enters their number.
- They receive a 6-digit code by SMS (valid 5 minutes, maximum 5 attempts, 60 seconds between requests).
- After entering it they choose display name and reading language — done.
Later sign-ins work the same way: number, code, in.
Route 2: assisted QR (no phone number in the system)
For people without SMS or without their own SIM:
- Administration creates a single-use QR card for a prepared person (valid 5 minutes, exactly one use).
- The person scans the QR with the camera — the sign-in page opens showing a verification phrase (e.g. "blue-harbor-7").
- The site lead confirms the same verification phrase in their signed-in session. Only then is the session released.
- No camera? The QR page offers an 8-digit one-time code to type in.
Important: scanning alone grants nothing — the release always happens through a signed-in person.
Rules and limits
- Phone numbers are per workspace: the same number can be two different accounts in two companies.
- Lost devices: administration removes access (Removing access) and starts a new invitation. On the old device access ends at the next sync.
- Number changes require the new number plus an existing sign-in, or help from administration.
- SMS costs arise per code; there are abuse limits per number, IP and workspace.