HansaChat

Documentation

Today and shifts

Today is the working page for every cleaner: all of their shifts for the day, grouped by service window.

The shift flow

  1. Open the shift: site, service date, checklist and state are visible. Overdue shifts are flagged in red.
  2. Start: the shift moves to In progress; the starter becomes the responsible person by default.
  3. Work the steps: one deliberate tap sets a step to Done. The secondary menu offers Blocked and Not applicable — both require a reason. Notes are optional; when the template requires a photo or note, the required fields appear.
  4. Report a problem: Report issue creates a report with category, priority and optional photo — see Issues and reports. A report never completes a step or a shift automatically.
  5. Submit: the pre-submit check:
    • Steps still open? Then the shift cannot be completed.
    • Everything done and no review required? The shift becomes Completed directly.
    • Blocked or not-applicable steps, or review required? The shift goes to the site lead for review (Submitted).

States of a shift

State Meaning
Planned Not started yet
In progress Started, checklist running
Submitted Waiting for review (required or with exceptions)
Completed Done — directly without review, or after release
Needs rework The review requested rework — linked to the new shift
Cancelled Authorized cancellation (with actor recorded)

Working at the same time

Several people may work on the same shift; every action is attributed to the person who actually did it. If somebody else saves in between, instead of a silent overwrite you see the notice "Changed by someone else" — the current state is loaded.

Offline

Your day stays usable on the device when reception is gone — see Working offline.