Terms of Service

1. Acceptance of Terms

By accessing and using HansaChat, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Description of Service

HansaChat is a team communication platform. We may modify or suspend parts of the service for maintenance or improvement; announced maintenance is published on the status page in advance. If the service were ever discontinued, customers would receive prior notice and time to export their workspace data.

3. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete information
• Not share your account with others
• Not use the service for any illegal or unauthorized purpose
• Comply with all applicable laws and regulations

4. Content and User Conduct

You retain ownership of content you submit to HansaChat. However, by using the service, you grant us a license to store, process, and transmit your content solely for the purpose of providing the service. You agree not to:

• Upload malicious code or harmful content
• Impersonate others or misrepresent your affiliation
• Violate the rights of third parties
• Disrupt the service or interfere with other users

5. Fees, Billing, and Cancellation

Paid plans are priced per workspace, not per user. Billing is processed by Creem as merchant of record; prices exclude VAT, which is calculated at checkout. Subscriptions renew automatically for the chosen billing interval until cancelled. Cancellation takes effect at the end of the current billing period; the workspace remains usable through the paid period, then becomes read-only for 90 days before deletion as described in section 11. Paid plans include a 14-day trial with no charges during the trial.

6. Data Processing Agreement

Where HansaChat processes personal data on behalf of a workspace customer, the HansaChat Data Processing Agreement forms part of these Terms. It sets out the instructions, security measures, subprocessors, assistance, deletion, and audit terms required by Article 28 GDPR.

7. Disclaimer of Warranties

HansaChat is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the service will be uninterrupted, secure, or error-free.

8. Limitation of Liability

To the maximum extent permitted by applicable law, HansaChat and its operators, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

9. Data Loss and Backup

HansaChat maintains the backups and recovery commitments published in the service level agreement: point-in-time database recovery, encrypted application backups, a recovery point objective of 6 hours, a recovery time objective of 24 hours, and quarterly restore testing. These are recovery objectives, not absolute guarantees. We recommend keeping independent copies of business-critical information; workspaces on paid plans can export a Slack-compatible archive of their channel history at any time.

10. Service Modifications

We may modify the service as the product evolves. Material changes are announced on the changelog or status page, and price changes for existing subscriptions are announced before the next renewal. Section 2 applies to any discontinuation of the service.

11. Termination

We may terminate or suspend access for conduct that violates these Terms. Workspace owners may request deletion with a 30-day read-only grace period. Cancelled paid or trial workspaces remain usable through the current period, then remain read-only for 90 days before deletion. Free workspaces are deleted after 90 days without a persisted message. Demo workspaces are deleted after 24 hours. Deleted workspace data ages out of encrypted backups according to the documented backup-retention schedule.

12. Indemnification

You agree to indemnify and hold harmless HansaChat and its operators, affiliates, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of your use of the service.

13. Governing Law

These Terms are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods. For merchants and legal entities under public law, the exclusive venue is Lübeck, Germany. Mandatory consumer-protection and jurisdiction rules remain unaffected.

14. Changes to Terms

We reserve the right to modify these terms at any time. Your continued use of the service following such modifications constitutes your acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at igor@hansa.chat