Estado do sistema HansaChat.

Tempo de atividade medido

Noventa dias de medições, dia a dia.

Cada barra é um dia. A disponibilidade é a proporção de verificações de cinco minutos bem-sucedidas — medida pelo monitor externo, não pela própria HansaChat. O acordo de nível de serviço avalia o objetivo de disponibilidade por mês de calendário; as barras diárias mostram janelas móveis de 30 e 90 dias para uma visibilidade contínua.

Histórico de incidentes

Todos os incidentes registados, com post-mortems.

Os incidentes são abertos automaticamente após três verificações falhadas consecutivas e encerrados quando a verificação seguinte tem sucesso. Os incidentes significativos recebem um post-mortem publicado.

1. Resolvido Site set 29, 2026, 08:00 UTC · 24min 50s

   HansaChat Status Alert Landing Page has been DOWN for 3 consecutive checks. Affected services: Landing Page Last error: HTTP 504 Time: 2026-09-29T08:00:39.412Z

   Post-mortem

   Summary On 2026-09-29 both the chat API and the landing page were unavailable for about 30 minutes. Automated 5-minute checks recorded continuous HTTP 502/504 gateway failures between 07:50 and 08:25 UTC. Root cause An IONOS Cloud incident: partial connectivity degradation to the control plane affecting Kubernetes operations. See https://status.ionos.cloud/incidents/zprjxl2b1kmy for details. No defect in HansaChat application code was involved. Impact Around 30 minutes of downtime for both the chat API and the landing page; all incoming requests failed with HTTP 502/504 gateway errors. Resolution Service recovered automatically once the IONOS incident ended. Monitoring confirmed full recovery at 08:25 UTC; no HansaChat-side intervention was required.

2. Resolvido Serviço de chat set 29, 2026, 08:00 UTC · 24min 49s

   HansaChat Status Alert Chat service has been DOWN for 3 consecutive checks. Affected services: Chat API Last error: HTTP 504 Time: 2026-09-29T08:00:38.344Z

   Post-mortem

   Summary On 2026-09-29 both the chat API and the landing page were unavailable for about 30 minutes. Automated 5-minute checks recorded continuous HTTP 502/504 gateway failures between 07:50 and 08:25 UTC. Root cause An IONOS Cloud incident: partial connectivity degradation to the control plane affecting Kubernetes operations. See https://status.ionos.cloud/incidents/zprjxl2b1kmy for details. No defect in HansaChat application code was involved. Impact Around 30 minutes of downtime for both the chat API and the landing page; all incoming requests failed with HTTP 502/504 gateway errors. Resolution Service recovered automatically once the IONOS incident ended. Monitoring confirmed full recovery at 08:25 UTC; no HansaChat-side intervention was required.

3. Resolvido Serviço de chat set 2, 2026, 09:15 UTC · 5min

   HansaChat Status Alert Chat service has been DOWN for 3 consecutive checks. Affected services: Chat API Last error: HTTP 502 Time: 2026-09-02T09:15:53.599Z

   Post-mortem

   Summary The real-time chat API was unavailable for about 15 minutes on 2026-09-02 (09:05-09:20 UTC). Requests to the chat API returned HTTP 502 because the queue processor worker could not start. The landing page stayed reachable apart from a single failed probe during the same window. Root cause HansaChat started as a startup, and the initial credentials-injection implementation fetched credentials from the upstream API on every request, without any caching. During an unusually intense development day more than 1,000 items were requested in a short window, which exhausted the upstream API's rate limit. Without credentials available the queue processor worker could not start, which took the real-time chat API down with it. Impact Roughly 15 minutes of real-time chat API downtime (09:05-09:20 UTC); queued message processing was stalled for the same window. The landing page was not materially affected. Resolution Service recovered once the upstream rate limit window reset (09:20 UTC). Credentials injection now uses an in-cluster cache, so a temporary upstream rate limit can no longer prevent worker startup.

4. Resolvido Site ago 14, 2026, 18:45 UTC · 9min 45s

   HansaChat Status Alert Landing Page has been DOWN for 4 consecutive checks. Affected services: Landing Page Last error: The operation was aborted due to timeout Time: 2026-08-14T18:45:41.129Z

   Post-mortem

   Summary The landing page was unavailable for about 20 minutes on 2026-08-14 (18:35-18:55 UTC). Chat services recorded no downtime during the incident. Root cause The underlying Kubernetes node failed and its pods were rescheduled. Traefik kept routing correctly to the old pods, which were still serving while being drained. After the deployment of the new landing version, Traefik could not find the new pods' IP addresses, so landing traffic was sent to endpoints that no longer existed. Impact Landing page downtime of roughly 20 minutes. No chat downtime was recorded.

Monitor independente

Construído para continuar a registar quando o próprio HansaChat está indisponível.

Esta página de estado é alojada juntamente com o produto. As medições provêm de um worker separado no Cloudflare, independente do DNS, da região de alojamento e da infraestrutura da HansaChat — se o hansa.chat ficar alguma vez inacessível, o monitor continua a verificar e a sua própria página continua a responder.